1. Overview
The Programme rewards existing Dynamic Health Centre patients who refer new patients to the clinic. For each eligible referral, the referring patient receives a £10 credit towards a future appointment.
2. Who can refer
Any current or former Dynamic Health Centre patient may take part in the Programme. Clinic staff and their immediate family members are not eligible to earn referral credits.
3. Who can be referred
A referral is only eligible if the person being referred is entirely new to Dynamic Health Centre – that is, they have never previously registered as a patient or received treatment at the clinic. Referrals of existing or returning patients do not qualify, and this is verified against the patient record system before any credit is applied.
4. Registering a referral
To register a referral, both the referring patient and the new patient are individually responsible for telling reception about the referral. The referring patient must let reception know they’ve made a referral, and the new patient must separately let reception know who referred them.
This should happen no later than the new patient’s first New Patient Appointment. Reception will confirm the referral and record it on both profiles only once both sides have been in touch. If only one party notifies reception, the referral cannot be confirmed, and it cannot be added retrospectively once the appointment has been paid for.
5. Earning a credit
The £10 credit is earned once the referred (new) patient attends a New Patient Appointment at Dynamic Health Centre. An Examination for Diagnosis and Advice, or a Phone Call for Advice, does not qualify as a New Patient Appointment for the purposes of this Programme. No credit is issued for a booking alone – the referred patient must attend.
6. Referral limit
Each patient may refer a maximum of 3 new patients under the Programme, earning a maximum of 3 separate £10 credits in total.
7. Using your credit
Each £10 credit may only be redeemed against one future self-funded appointment charged at the standard rate. Credits cannot be used against appointments paid for by health insurance, or alongside any other offer, discount or reduced rate.
Credits cannot be combined with each other. For example, a patient who has earned 3 credits may use £10 off 3 separate future appointments, one at a time – not £30 off a single appointment.
Credits are applied at the time of payment for the appointment and cannot be applied retrospectively to an appointment that has already been paid for.
8. Credit expiry
Each £10 credit is valid for 3 months from the date it is earned (i.e. 3 months from the date the referred patient attended their first New Patient Appointment). Credits not used within this period will be considered expired and cannot be reinstated.
9. General conditions
The following conditions apply to all credits issued under the Programme:
- Credits have no cash value and cannot be exchanged for cash, part-cash, or refunded.
- Credits are non-transferable and may only be used by the patient who earned them.
- Credits cannot be used against appointments paid for by health insurance, or alongside any other offer, discount or reduced rate.
- Credits cannot be combined with any other offer, promotion, or discount unless expressly stated otherwise.
- Credits apply to the cost of an appointment only and do not cover any products purchased at the clinic.
10. Preventing misuse
Dynamic Health Centre reserves the right to review, decline, withhold, or reclaim a credit where there is reasonable suspicion of misuse, including but not limited to duplicate or fraudulent referrals, circular referrals between the same individuals, or the creation of duplicate patient records to qualify as “new”. The clinic’s decision on the validity of a referral is final.
11. Changes to the Programme
Dynamic Health Centre reserves the right to amend, suspend, or withdraw the Programme, or these terms, at any time. Credits already earned in line with these terms at the time of any change will be honoured until their expiry date, unless withdrawn due to misuse.
12. Data & privacy
Referral details (including the names of the referring and referred patients) are recorded on both patients’ clinic records solely to administer the Programme, in line with Dynamic Health Centre’s standard privacy practices.
13. Queries
Any questions about the Programme or a specific referral should be directed to reception at 0161 905 3440 or reception@dynamichealthcentre.co.uk.